1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
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Full name
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Billing and delivery address
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Email address
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Phone number (if provided)
Order & Payment Information
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Products purchased
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Order history
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Payment confirmation details
Important: We do not store or have access to your full payment card details. Payments are securely processed by trusted third-party payment providers.
Technical Information
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IP address
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Browser type and device information
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Pages visited and interaction data
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Cookies and usage data
2. How We Use Your Information
We use your personal data to:
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Process and fulfil your orders
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Communicate with you regarding your purchase
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Provide customer support
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Send order confirmations and delivery updates
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Improve our website, services and user experience
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Comply with legal and regulatory obligations
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Prevent fraud and ensure platform security
We only collect and use data that is necessary, relevant and lawful.
3. Legal Basis for Processing (UK GDPR)
Under the UK GDPR, we process your data based on the following legal grounds:
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Performance of a contract (to fulfil your order)
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Legal obligation (accounting, tax and regulatory compliance)
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Legitimate interests (improving services, preventing fraud)
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Consent (for marketing communications, where applicable)
4. Sharing Your Information
We may share your information only with trusted third parties when necessary, including:
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Payment service providers
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Logistics and delivery partners
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IT and website service providers
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Legal or regulatory authorities, when required by law
All third parties are required to handle your data securely and in compliance with data protection laws.
We never sell or rent your personal data.
5. Cookies
Our website uses cookies to:
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Ensure proper website functionality
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Analyse website traffic and performance
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Improve user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Data Retention
We retain your personal data only for as long as necessary to:
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Fulfil the purposes outlined in this policy
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Meet legal, accounting and tax obligations
When data is no longer required, it is securely deleted or anonymised.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate or incomplete data
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Request deletion of your data (where legally applicable)
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Restrict or object to data processing
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Request data portability
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Withdraw consent at any time (for marketing communications)
To exercise any of these rights, please contact us at:
📧 support@pettlys.com
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
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Unauthorised access
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Loss or misuse
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Disclosure or alteration
While no system is 100% secure, we continuously review and improve our security practices.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational or regulatory changes.
Any updates will be published on this page. Continued use of our website indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
