Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Pettlys collects, uses and protects your personal data when you visit pettlys.com.

1. Who We Are

Pettlys
Address: Moreton Terrace, Pimlico, London SW1V 2NX, United Kingdom
Email: support@pettlys.com

2. Data We Collect

We collect information you provide when placing an order (name, email, delivery address, payment details), when browsing our site (IP address, browser type, pages visited via cookies), and when contacting us.

3. How We Use Your Data

We use your data to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and services, and comply with our legal obligations.

4. Legal Basis (UK GDPR)

We process your data on the basis of contract performance (to fulfil your order), legal obligation, and legitimate interests (fraud prevention and service improvement).

5. Sharing Your Data

We share your data only with third parties necessary to fulfil your order: our payment processor (Stripe), our delivery partners, and our e-commerce platform (Shopify). We do not sell your personal data to any third party.

6. Cookies

We use essential cookies to operate the site and analytical cookies to understand how visitors use it. You can manage your cookie preferences in your browser settings.

7. Data Retention

We retain your order data for 7 years to comply with HMRC requirements. Marketing data is retained until you unsubscribe.

8. Your Rights

Under UK GDPR you have the right to access, correct, or delete your personal data, restrict or object to processing, and data portability. To exercise any of these rights, please contact us at support@pettlys.com.