1. How long will it take for my order to be delivered?
Orders are processed within 1 to 3 business days after payment confirmation.
The estimated delivery time within the United Kingdom is 5 to 15 business days, which may vary due to logistical factors or periods of high demand.
2. How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your delivery.
Tracking information may take 24 to 72 hours to update.
3. Is the product suitable for my pet’s size or breed?
Each product includes a detailed description with measurements, usage recommendations and size guidance.
If you are unsure, our support team will be happy to assist you before you place your order.
4. What should I do if my order arrives damaged or faulty?
If your item arrives damaged or faulty, please contact us immediately and provide clear photos of the issue.
Our team will review your case and advise on a replacement or refund in line with our Returns & Refund Policy.
5. Can I return or exchange a product if I am not satisfied?
Yes. Returns and exchanges are accepted within 14 to 30 days of receiving your order, provided the item is unused and in its original condition.
Full details can be found in our Returns & Refund Policy.
6. What payment methods do you accept?
We accept the main payment methods available at checkout, including credit and debit cards, as well as other options displayed during purchase.
All payments are processed securely using encrypted systems.
7. Is it safe to shop on your website?
Yes. We use advanced security technologies to protect your personal and payment information.
In addition, all payments are handled by trusted third-party payment providers.
8. What if I entered the wrong delivery address?
If you notice an error in your delivery address, please contact us as soon as possible.
If your order has not yet been processed, we will update it. Once dispatched, address changes cannot be guaranteed.
9. Do you deliver across the United Kingdom?
Yes. We deliver to all areas within the United Kingdom.
Delivery times may vary depending on location and local logistics.
10. How can I contact customer support?
Our customer support team is here to help.
You can reach us via email at:
