Terms of service
These Terms of Service ("Terms") constitute the entire legal agreement between you ("you", "the Customer") and Pettlys ("we", "us", "our") and govern your use of the pettlys.com website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
These Terms are governed by, and shall be construed in accordance with, the laws of England and Wales. Nothing in these Terms shall affect your statutory rights as a consumer under applicable United Kingdom legislation.
1. About Us
Pettlys is a trading name operating through the website pettlys.com. Our registered business address is:
Pettlys
Moreton Terrace, Pimlico
London SW1V 2NX
United Kingdom
Email: support@pettlys.com
2. Eligibility
By using our website and placing an order, you warrant that:
—You are at least eighteen (18) years of age.
—You are a consumer purchasing goods for personal or household use, and not for commercial, business, or resale purposes.
—You are legally capable of entering into binding contracts.
—The information you provide to us is accurate, current, and complete.
3. Products and Descriptions
We have made every reasonable effort to display our products accurately on the website, including images, descriptions, dimensions, and specifications. However, product images are provided for illustrative purposes only. Minor variations in colour may occur due to differences in monitor settings and display technology. We do not warrant that product descriptions or other content on the website are error-free or complete.
All products are subject to availability. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any products at any time.
4. Pricing
All prices displayed on our website are quoted in Pounds Sterling (GBP) and are inclusive of Value Added Tax (VAT) at the applicable rate, unless otherwise stated. Delivery charges are displayed separately and will be presented to you clearly before you complete your purchase.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed in accordance with Clause 5 below. In the event of a pricing error on our website, we will notify you and give you the opportunity to confirm your order at the correct price or to cancel it and receive a full refund.
5. Orders and Formation of Contract
When you submit an order through our website, you are making an offer to purchase the relevant products on these Terms. A binding contract between us will be formed only when we send you an order confirmation email explicitly stating that your order has been accepted and dispatched.
An automated acknowledgement of receipt of your order does not constitute acceptance. We reserve the right to decline or cancel any order at our sole discretion, including (but not limited to) in the following circumstances:
—A product is found to be out of stock or unavailable after your order has been placed.
—We are unable to obtain authorisation for your payment.
—We identify a pricing or description error on the website.
—We have reasonable grounds to suspect fraudulent activity.
6. Payment
Payment is due at the time of placing your order. We accept payment by major credit and debit cards (including Visa, Mastercard, and American Express), Apple Pay, and Google Pay. All payment transactions are processed securely through Stripe. We do not store your payment card details on our systems.
By submitting your payment details, you represent and warrant that you are authorised to use the payment method provided and that the information you submit is true and accurate.
7. Delivery
We will arrange delivery of your order to the delivery address specified during the checkout process. Please refer to our Shipping Policy for full details of our delivery methods, timescales, and charges.
We are not responsible for delays in delivery that are caused by circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, extreme weather events, or failures of third-party carriers.
Risk in the goods shall pass to you upon delivery. Title to the goods shall pass to you upon receipt of full payment.
8. Cancellations and Returns
Please refer to our Returns and Refunds Policy for information about your right to cancel your order and to return goods. Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 are preserved in full.
9. Our Liability
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or restrict liability.
Subject to the foregoing, our total liability to you in connection with any order, whether in contract, tort (including negligence), or otherwise, shall be limited to the purchase price of the goods in respect of which the claim arises.
We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of data, howsoever arising, even if we have been advised of the possibility of such losses.
10. Intellectual Property
All content on the pettlys.com website, including but not limited to text, images, graphics, logos, and software, is the property of Pettlys or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any such content without our prior written consent.
11. Amendments
We reserve the right to amend these Terms at any time by posting the revised Terms on our website. Any such amendments shall apply to orders placed after the date of publication. We encourage you to review these Terms periodically.
12. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
13. Contact
If you have any questions regarding these Terms, please contact us at support@pettlys.com.
Pettlys — Moreton Terrace, Pimlico, London SW1V 2NX, United Kingdom — support@pettlys.com